FAQ
Shipping
How long does it take to ship my order?
How long does it take to ship my order?
Our handling times are 1-3 working days.
The package is then entrusted to the best couriers in the world, including FedEx, DHL and TNT.
How to track my order?
How to track my order?
Use the link below to track your order. Just paste the tracking number provided to see the status of your package.
Tap here: Tracking
Where do you ship?
Where do you ship?
We ship to Italy, USA, United Kingdom, Europe, Asia. Australia, New Zealand, Canada, Mexico with the best couriers (DHL, UPS, Fedex, Aramex). All packages are tracked.
Where are you located?
Where are you located?
Our company is located in the United Kingdom, London.
We work with local warehouses and partners shipping to US, UK, Asia and Europe. Products are shipped from the country of manufacture.
Where are the shipments made from?
Where are the shipments made from?
Our office is located in London, UK.
Most of our products are shipped directly from the country of production, including Asia (Taiwan, Thailand, China) and Europe allowing you to get a better price and a wide range of high quality designs.
We ship with the best couriers, including Fedex, DHL, TNT, Royal Mail, Aramex, UPS.
Payments
How to pay later or in installments?
How to pay later or in installments?
Payment later and in installments is available through our partnership with Klarna and Clearpay (Afterpay).
How does Clearpay work?
How does Clearpay work?
Clearpay allows you to pay in 4 installments, without interest. For more details.
How does Klarna work?
How does Klarna work?
Klarna allows you to pay in 30 days or in 3 interest-free installments. It's super simple and only available to UK residents.
How do I apply a discount code?
How do I apply a discount code?
If you have a discount code, you can easily apply it at checkout.
In particular, in the last phase of checkout, just before the payment method, you will see a field to add your code.
Returns
How do returns and exchanges work?
How do returns and exchanges work?
If one of our products is not perfect for you, return it for an exchange or a refund within 14 days of delivery in the original condition and packaging to the original warehouse. We do not provide shipping labels, but we will be happy to assist you with the process.
Tap here to view the entire return policy.
Extra Queries
How do Chargebacks work?
How do Chargebacks work?
A chargeback is a disputed transaction. These are charges that customers dispute on their credit cards for various transactions.
If we suspect that the customer has used the chargeback as a form of fraud, we have the legal right to file a lawsuit against him and pursue criminal charges if appropriate.
It is always recommended to contact the support team who will be happy to help you at any time.
Can I cancel my order?
Can I cancel my order?
As long as the product has not been sent for fulfillment by us, within 12 hours, we can cancel the order. After 12 hours, a 10% cancellation fee will apply as our team has already started working on your order. There are no cancellation fees before 12 hours.
If your order has been shipped, we ask that you follow our returns policy for a refund once you receive the product.